Contact Us

For any questions, concerns, or assistance with orders, returns, or product information, customers can reach out to the Filson support team directly. The brand is committed to providing reliable service that matches the quality of its unfailing goods.

Customers in need of help with tracking an order, starting a return, submitting a repair request, or understanding a warranty can contact customer service by email or phone. The support team is available to assist with issues ranging from shipping delays and damaged items to product care and sizing guidance.

For general inquiries, order support, or return requests, the quickest way to reach the team is by email. Customers can send a message to filsonofficial@outlook.com. Responses are typically sent within one to two business days. When emailing, it is helpful to include the order number, the full name on the account, and a clear description of the issue or question.

For more urgent matters, such as problems with a recent delivery, a defective item, or time-sensitive return requests, customers are encouraged to call directly. The phone number for customer support is (231) 325-2357. Phone lines are open during regular business hours, Monday through Friday, excluding federal holidays. Customers calling about an existing order should have their order number ready to help the representative resolve the issue more efficiently.

Customers may also use the phone number to request repair evaluations, ask about product availability in retail stores, or check the status of a warranty claim. For those who prefer to handle returns or exchanges in person, any Filson retail location can process these transactions at no charge, and the phone number can be used to confirm store hours and location details before visiting.

For international customers with questions about duties, taxes, or shipping to destinations outside the United States, email is often the most reliable method of contact. The support team can provide guidance on return shipping, customs documentation, and alternative options for customers in regions where direct shipping may not be available.

Filson also welcomes feedback, stories from long-time product users, and inquiries about partnerships or conservation efforts. Messages sent to the email address will be directed to the appropriate department. While the company does its best to respond to every message, customers with complex repair or warranty issues may be asked to provide photos or detailed descriptions before a final determination is made.

In the spirit of Clinton C. Filson’s original commitment to customer satisfaction, every question is taken seriously. Whether a customer is a logger, hunter, rancher, or simply someone who depends on durable outdoor gear, the support team is there to help. The same dedication to quality that goes into every Filson product also applies to how the company treats its customers. Reaching out by email or phone is the first step toward solving any issue and keeping Filson gear in the field for years to come.