Privacy Policy

This privacy policy explains how C.C. Filson Co. and its affiliated entities collect and use personal information. It also describes the rights individuals may have regarding their own information. By using the website or interacting with the company in other ways, users agree to the terms of use including this policy. The policy does not cover information collected about employees, independent contractors, or job applicants.

Filson collects several categories of personal information. These include personal identifiers such as name, email address, mailing and billing addresses, telephone numbers, account name and password, social media handles, customer review information, IP address, and signature. Protected class information such as military or veteran status is also collected. Commercial and financial information includes records of products ordered or considered, purchasing histories, reviews, and payment information. Internet or other electronic activity information covers device and browser type, browsing and search history on the website, and interactions with the site and advertisements. Professional information includes job title and employer details. Audio, visual, and electronic information includes customer service recordings, chat and email messages, and photos or videos uploaded to the website or social media channels. Inferences are also drawn from the personal information collected. The same categories have been collected in the twelve months prior to the date of this policy.

Personal information is collected for specific purposes. Identifiers, protected class information, commercial information, internet activity, and audio visual data are used to provide products, manage accounts, send newsletters and requested information, offer discounts, contact customers, provide customer support, and ensure quality assurance. Identifiers, commercial information, internet activity, visual information, and inferences are used to deliver advertisements and marketing promotions, and to analyze the placement and effectiveness of advertising efforts. Identifiers and professional information are used to engage in business transactions with the entities customers represent. Identifiers, commercial information, internet activity, audio visual data, and inferences are used to monitor or improve the website and for internal business analysis. The same categories plus signature and payment information are used to prevent fraud, enforce terms of service, and protect legal rights and safety.

Personal information is retained for as long as needed to operate the business, comply with legal obligations, or protect legal rights. When engaging in digital advertising, Filson may sell or share certain categories of personal information for targeted advertising or cross context behavioral advertising. These categories include personal identifiers, commercial and financial information, internet activity, and inferences. Such information is shared with advertising networks, data brokers, and other digital advertising companies. The Shopify platform is also used, and Shopify may use personal information for personalized advertising in a way that could constitute a sale or sharing of information under state privacy laws.

Filson discloses personal information to advertising networks, agencies, social media companies, and data brokers that are not service providers or affiliates. Information is collected directly from customers in stores and online, from website users, social media platforms, and business representatives. Information also comes from social media companies, data aggregators, and data brokers. Data may be obtained from Meta about users, including contact information and identifiers. Users can request deletion of such data by contacting Filson.

Sensitive personal information is not collected or used to create profiles about individuals. Filson does not engage in automated profiling that leads to legal or significant effects such as denial of financial services, housing, or insurance. Personal information is not collected or used to train large language models. In the twelve months prior to this policy, Filson disclosed all listed categories of personal information to service providers and contractors for business purposes including managing accounts, processing payments, verifying identities, fulfilling orders, advertising and marketing, operating IT systems, preventing fraud, and obtaining legal or accounting advice.

Cookies, pixel tags, web beacons, and similar tracking technologies are used to collect information automatically. These help identify irregular behavior, prevent fraud, improve security, save preferences, and understand how users interact with the website. Third parties such as Google, Meta, and Shopify also use cookies and other technologies to collect information about interactions with the website and elsewhere online for analytics and targeted advertising. Browsers can be set to notify users of cookies or block them. Google Analytics is used to evaluate website use.

The website is not directed at minors under thirteen, and Filson does not knowingly sell or share personal information of minors under sixteen for behavioral advertising. Information obtained through SMS or text messaging consent is not shared with third parties or affiliates except for service providers operating the messaging service. Users may opt out of text messages. The website may contain links to third party sites and social media platforms, and those sites have their own privacy policies. Filson is not responsible for their practices.

Reasonable security measures are implemented to protect personal information, but no system is perfectly secure. The policy is reviewed and updated from time to time. For accessibility related requests, customers can call (231) 325-2357. Residents of certain states have rights including the right to know what information is collected, access a copy, request deletion, correct inaccuracies, know the identities of third parties receiving information, and opt out of sales, targeted advertising, and cross context behavioral advertising. To exercise these rights or for questions about the privacy policy, customers can email filsonofficial@outlook.com.